問(wèn)答題
【簡(jiǎn)答題】在與客戶溝通時(shí),客戶經(jīng)理與客戶都有聽(tīng)與說(shuō)兩大任務(wù),由此涉及到溝通時(shí)聽(tīng)于說(shuō)在整個(gè)溝通過(guò)程中的時(shí)間分配問(wèn)題。請(qǐng)你回答,在與客戶進(jìn)行溝通時(shí),作為客戶從開(kāi)始到結(jié)束聽(tīng)與說(shuō)時(shí)間上應(yīng)如何分配,作為客戶經(jīng)理從開(kāi)始到結(jié)束聽(tīng)與說(shuō)時(shí)間上又應(yīng)如何分配?
答案:
作為客戶在溝通時(shí),一開(kāi)始是以說(shuō)為主,聽(tīng)為次,時(shí)間分配上開(kāi)始時(shí)是說(shuō)的多,聽(tīng)的少,隨著溝通的進(jìn)行,在時(shí)間分配上以聽(tīng)為主,說(shuō)為...