A.IVR Port Recording B.HTTP Triggers C.Supervisory Silent Monitoring D.sending e-mails E.Database Integration F.keystroke macros
A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG C.IPCC Express using the IPCC Enterprise Outbound option D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
A.CRS 4.0 running with Cisco Unified CallManager 4.0 B.CRS 4.1 running with Cisco Unified CallManager 4.1 C.CRS 4.0 running with Cisco Unified CallManager 4.1 D.CRS 3.5 running with Cisco Unified CallManager 3.3