多項選擇題

Which of the following should be documented when transferring ownership of a PC suspected ofprohibited activity?（）

A. List of prohibited content
B. Date
C. Age
D. Prohibited activity
E. Name of receiving party

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單項選擇題

Which of the following would be an example of prohibited content?（）

A. Third party proxy sites
B. Malicious cookie
C. Detected virus
D. Unwanted pop-up

單項選擇題

A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）

A. Allow the user to demonstrate expertise.
B. Do not argue; empathize with the user, and offer to help.
C. Ask the user to watch as the technician diagnoses and corrects the problem.
D. Document each of the steps to replicate at a later time.