單項選擇題

It is believed that increased satisfaction has a （an） ____impact on consumer spending, cash flow, and business performance（）

A.positive
B．negative
C．unknown
D．neutral

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單項選擇題

操作旁路時無需向行調，OCC交流司機匯報（）

A.正確
B．錯誤

單項選擇題

Problems with service had a much______ than problems with the products themselves on customers’ likelihood to recommend a brand（）

A.larger
B.no
C.less
D.equal

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