單項選擇題

Which of the following is the MOST secure method to authenticate users?（）

A. User ID, a strong password, and a fingerprint scanner
B. User ID, a strong password, and a token based device
C. User ID and two levels of strong password requirements
D. User ID, a strong password, and a smart card

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單項選擇題

A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）

A. “Can you avoid using the PC that crashed?”
B. “What was the last thing that occurred before the PC had problems?”
C. “What were you doing before the PC went down?”
D. “What was the last thing you did before the PC crashed?”

單項選擇題

A customer reports the optical drive is no longer responding. Which of the following questionsshould be asked FIRST?（）

A. “Did you log in with an administrator account?”
B. “Have you been to any inappropriate websites?”
C. “What have you changed since the optical drive worked properly?”
D. “What has changed since the optical drive worked properly?”